Diagnosing IP Issues

If you're encountering problems connecting your domain to Raven, it's essential to diagnose potential IP issues. Here’s a quick guide with useful resources to help you troubleshoot.

What is DNS: The Domain Name System (DNS) is like the phonebook of the internet. It translates human-friendly domain names (e.g., example.com) into IP addresses (e.g., 192.0.2.1) that computers use to identify each other on the network. Without DNS, users would need to remember numeric IP addresses instead of simple domain names.

Steps to Diagnose IP Issues:

  1. Check DNS Settings:

    • Make sure your A record for both @ (root domain) and www are pointing to 54.225.228.99.
    • If you're unsure about your DNS settings, consult your domain registrar's documentation.
    • You can go to a site like the MX Toolbox DNS Checker to check what records your domain name resolves to.
  2. Verify DNS Propagation:

    • DNS changes can take time to propagate. Check if your records have updated across global servers.
    • Use a DNS propagation checker like DNSChecker or What's My DNS?.
  3. Ping the Domain:

    • Use the ping command to verify that your domain resolves to the correct IP.
    • For Windows, open Command Prompt and run:
      ping yourdomain.com
    • For macOS or Linux, open Terminal and run:
      ping -c 4 yourdomain.com

    Expected Output:
    Successful replies from 54.225.228.99.

  4. Inspect WHOIS Information:

    • Ensure that your domain is pointing to the correct nameservers using ICANN WHOIS Lookup.
  5. Use Dig to Check DNS Records:

    • The dig command provides more detailed DNS information.
    • Run this command in your terminal (macOS/Linux):
      dig yourdomain.com A
    • On Windows, use the DNS tool in Sysinternals Suite.

    Expected Output:
    An A record pointing to 54.225.228.99.

  6. Check Browser Console for Errors:

    • Open Developer Tools in your browser (usually F12 or Ctrl+Shift+I).
    • Check the "Console" tab for any errors related to the website's connection.

Additional Diagnostic Resources:

  • DNS Spy - Monitor your DNS settings and get alerts for changes.
  • MXToolbox - Perform detailed DNS lookups and domain analysis.
  • IPVoid - Check if your IP address is blacklisted.
  • SSL Labs - Test your SSL setup and detect issues.

Bring Your Own Domain Setup Guide for Raven

To set up your domain with Raven, follow these steps:

  1. Log in to your domain registrar's control panel.
  2. Navigate to the DNS settings page.
  3. Locate the A Record settings.
  4. Set the A record for @ (root domain) and www to our IP address: 54.225.228.99.
  5. Save your changes and wait for them to propagate.

Useful Tip: DNS changes can take up to 48 hours to propagate, so please be patient.

Contact Support:

If you're still facing issues, don't hesitate to contact Raven Support for further assistance.